Shipping policy
Shipping Policy
Thank you for shopping with YuZenVic. We currently ship orders within the contiguous United States and Washington, D.C.
Order Processing
Orders are processed for fulfillment on business days. Processing time is separate from carrier transit time.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Orders placed on weekends or holidays may begin processing on the next business day.
Shipping Destinations
At this time, we ship to the 48 contiguous United States and Washington, D.C.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- U.S. military addresses (APO/FPO/DPO)
- International destinations
We may expand our shipping coverage in the future.
Shipping Rates
We offer free standard shipping on eligible U.S. orders of $50 or more after discounts and before applicable taxes.
For orders under $50, available shipping methods and shipping charges will be displayed at checkout before payment is completed.
Free-shipping promotions and shipping rates may be updated from time to time. Any applicable terms will be shown at checkout.
Shipping rates and promotional free-shipping thresholds may change from time to time.
Estimated Delivery
Estimated delivery dates shown at checkout are estimates and are not guaranteed.
Carrier transit times begin after an order has been processed and transferred to the shipping carrier.
Delivery may occasionally be delayed due to circumstances outside our control, including carrier delays, severe weather, holidays, high shipping volumes, incorrect or incomplete addresses, or other transportation disruptions.
Tracking
When tracking information is available, it will be included in your shipping confirmation email.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at hello@yuzenvic.com.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at hello@yuzenvic.com with your order number and relevant details.
For damaged shipments, please include clear photos of the product, shipping package, and shipping label when possible.
We will review the situation and work with you and the carrier, when appropriate, to determine the best resolution.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment begins. However, once an order has entered fulfillment or has shipped, changes or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for information about eligible returns.
Contact Us
For questions regarding shipping or delivery, please contact:
YuZenVic is operated by Hainan Chenhao Trading Co., Ltd.